Objectives:

To quip leaners with understanding and skills in.

• Organizational environment, ethics and
• Understanding the customer & customer
• Projecting right attitude towards the customer (i.e., patience, resilience, respect, genuine interest, )
• Mastering appropriate Communication & interpersonal skills. (i.e., to enhance ability to handle difficult customers and effectively respond to customer needs, expectations, complaints, feedback, follow-ups, attentiveness to minor details, etc.).
•  Maintaining a sustainable relationship with customers (i.e., through innovative customer service, personalized customer experiences, customer recognition and awards, performance evaluation of sales workforce, etc).

Arusha

Fee per Person (USD)